We have a 30-day return policy, which means you have 30 days after ordering your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at our contact form as instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at our contact form
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
WRONG ADDRESS DISCLAIMER
It is the buyers responsibility to make sure that all shipping information is correct. We have a strict shipping schedule and therefore won't always be able to make changes to the shipping address. Please double-check the address you are entering before checking out. We will NOT be held responsible for packages sent to the wrong address.
If your order is already processing or has already shipped, we are unable to make changes to the destination address. At that point, the only thing we can do is wait for the package to be returned to us. If the item is returned to our warehouse, we will issue a full refund upon arrival.
If a wrong shipping address is provided, we allow 1 hour after purchase for orders to be changed due to our 1-2 day fulfillment process. Please contact our contact form if you need any order details edited. We are not responsible for any misinformation, such as wrong shipping address, that is entered by the customer.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We kindly ask you give your bank 2-5 days to process the return.
By placing an order in our store, you are responsible for the cost of return shipping. Please contact our contact form for return process.